Front Desk & Client Services Advocate

LACASA Center; Howell (MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Paid time off

Job summary

LACASA Center is a nonprofit organization in Michigan dedicated to helping victims of child abuse and interpersonal violence. The receptionist role supports front-desk operations, greets clients, answers calls, and coordinates information to ensure smooth service delivery.

The position emphasizes confidentiality, teamwork and flexibility, with duties spanning mail handling, clerical tasks and occasional special projects to support the organization’s mission.

Qualifications

• High school diploma or equivalent preferred.
• Experience in an office setting preferred.
• Excellent interpersonal and customer service skills required.
• Proficiency with Microsoft Office and a multiline phone system.
• Strong organizational skills and attention to detail.
• Ability to pass a drug screen.

Responsibilities

• Greets clients, visitors and guests with warmth and sincerity; directs to appropriate location.
• Answers, screens, and directs phone calls; takes messages and schedules appointments.
• Responds to inquiries about LACASA’s services and programs.
• Operates onsite security systems and monitors cameras; follows security protocols.
• Sorts, distributes and tracks incoming/outgoing mail and packages.
• Provides back-up administrative support (filing, data entry, copying, shredding).
• Assists with special projects and overflow work; supports donation processing and staff notifications.
• Maintains organization of front desk, mail counter, supplies closet and reception area.

Skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Microsoft Office

Multiline phone system

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Phone system

Job description

LACASA Center is a nonprofit organization in Michigan dedicated to helping victims of child abuse and interpersonal violence. The receptionist role supports front-desk operations, greets clients, answers calls, and coordinates information to ensure smooth service delivery.

The position emphasizes confidentiality, teamwork and flexibility, with duties spanning mail handling, clerical tasks and occasional special projects to support the organization’s mission.