Front Desk Receptionist

LACASA Center

Howell (MI)

On-site

USD 24,000 - 32,000

Full time

14 days+

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Benefits offered by this job

401(k)

Employee assistance program

Paid time off

Job summary

LACASA Center is a nonprofit organization in Michigan dedicated to helping victims of child abuse and interpersonal violence. The receptionist role supports front-desk operations, greets clients, answers calls, and coordinates information to ensure smooth service delivery.

The position emphasizes confidentiality, teamwork and flexibility, with duties spanning mail handling, clerical tasks and occasional special projects to support the organization’s mission.

Qualifications

High school diploma or equivalent preferred.
Experience in an office setting preferred.
Excellent interpersonal and customer service skills required.
Proficiency with Microsoft Office and a multiline phone system.
Strong organizational skills and attention to detail.
Ability to pass a drug screen.

Responsibilities

Greets clients, visitors and guests with warmth and sincerity; directs to appropriate location.
Answers, screens, and directs phone calls; takes messages and schedules appointments.
Responds to inquiries about LACASA’s services and programs.
Operates onsite security systems and monitors cameras; follows security protocols.
Sorts, distributes and tracks incoming/outgoing mail and packages.
Provides back-up administrative support (filing, data entry, copying, shredding).
Assists with special projects and overflow work; supports donation processing and staff notifications.
Maintains organization of front desk, mail counter, supplies closet and reception area.

Skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Microsoft Office

Multiline phone system

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Phone system

Job description

LACASA is a dynamic, mission-driven nonprofit dedicated to supporting victims and survivors of child abuse, domestic violence, and sexual violence. We are the only agency of our kind in Michigan—and one of few nationwide that provides comprehensive services under one roof. With more than 35 programs available at no cost to victims and their families, our team of dedicated professionals works to create pathways to healing and empowerment.

GENERAL DESCRIPTION: The receptionist plays a crucial role in ensuring the smooth operation of the LACASA Offices by greeting, providing direction and information to clients, staff, visitors, and other guests of LACASA. Promotes safety, cleanliness and organization of the front desk and related public facing spaces. Provides administrative and clerical support as necessary.

QUALIFICATIONS:High school diploma or equivalent preferred. Previous office/related experience preferred. Excellent interpersonal and customer service skills required. Basic understanding of administrative processes and clerical procedures and systems required. Proficiency with Microsoft Office Suite or related software and multi-line phone system necessary. Strong organizational skills and attention to detail will benefit this position. Must be able to pass a drug screen test.

SCHEDULE:The core schedule will consist of five 4-hour shifts per week; M-F/ 9:00 a.m.–1:00 p.m.

In addition to the regular schedule, flexibility is required to provide occasional coverage for the full-time Receptionist during scheduled days off, training, vacation, meetings, special events, or other periods when additional front-desk coverage is needed. The ability to adjust hours or work an alternate shift with reasonable advance notice is an important part of this position.

The ideal candidate will be dependable, flexible, and comfortable working in a dynamic environment where schedules may occasionally change to meet the needs of the organization and the individuals we serve.

RESPONSIBILITIESinclude but are not limited to the following:

Greets clients, visitors and guests with warmth and sincerity; identifies visitor’s purpose and directs or escorts them to appropriate location.
Answers, screens, and directs phone calls to staff; takes messages and schedules appointments if necessary. Responds to inquiries from the public, providing accurate information about LACASA’s services and programs.
Operates onsite security systems to allow access to the building, monitors security cameras, and responds to any security concerns appropriately. Adheres to established security protocols to ensure the safety of all clients, staff, and visitors.
Sorts and distributes incoming mail, and processes outgoing mail and shipments.
Receives and documents, packages, and courier deliveries; distributes as appropriate.
Provides back-up administrative and clerical support as requested, to include, but not limited to; filing, data entry, faxing, copying, shredding and recordkeeping.
Assists with special projects and overflow work as needed.
Processes approved donations and ensures tracking, notifies appropriate staff/departments, and distributes accordingly.
Maintains organization of mail counter, copy center, supplies closet and front desk.
Secures necessary supplies and equipment for the reception desk.
Maintains the cleanliness and organization of the reception area and related common spaces.
Adheres to LACASA’s confidentiality policy as it relates to shelter residents, clients and all aspects of agency operations; records, reports, and discussions.

PHYSICAL REQUIREMENTS:

Prolonged periods of time behind a desk; working on a computer, answering phone/transferring calls and operating security system.
Occasionally required to lift items weighing up to 15 pounds.
Must be able to see the images on the security cameras.

LACASA does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. LACASA is an equal opportunity employer.

BENEFITS: