Shelter Front Desk & Client Services Specialist

Domestic-Violence-Intervention-Services; Tulsa (OK); On-site; USD 26,000 - 34,000; Full time

Job summary

The Shelter Client Services Representative at Domestic Violence Intervention Services provides professional administrative support for safe housing staff and clients, ensuring operations run smoothly and that clients feel welcome and safe.

Key duties include answering calls, greeting visitors, routing inquiries, handling mail, ordering supplies, maintaining confidentiality, documenting client files, supporting volunteers, and coordinating front office activities to maintain a welcoming

Qualifications

• Associate degree or relevant experience.
• Administrative office background with 2 years of customer service preferred.
• Bilingual in Spanish is helpful.
• Commitment to diversity, equity, and inclusion and to maintaining confidentiality.

Responsibilities

• Answer incoming calls and greet visitors and clients.
• Screen calls and route to appropriate parties; refer callers to other agencies when needed.
• Assist in documenting crisis calls.
• Handle incoming and outgoing mail daily and coordinate shipments.
• Monitor office supplies and coordinate purchase requests.
• Maintain confidentiality in the front office and create a welcoming environment.
• Document volunteer and intern hours monthly.

Skills

Administrative skills

Customer service

Multi-line phone system

Bilingual Spanish helpful

Communication skills

Teamwork

Education

Associate degree or relevant experience

Tools

Word processing

Spreadsheets

Database programs

Job description

The Shelter Client Services Representative at Domestic Violence Intervention Services provides professional administrative support for safe housing staff and clients, ensuring operations run smoothly and that clients feel welcome and safe.

Key duties include answering calls, greeting visitors, routing inquiries, handling mail, ordering supplies, maintaining confidentiality, documenting client files, supporting volunteers, and coordinating front office activities to maintain a welcoming