Front Desk Advocate for Crisis & Client Support

SAVE; Fremont (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

SAVE is looking for a Client Support Advocate to be the first contact at their Empowerment Center in Fremont, California. The ideal candidate should demonstrate empathy and compassion, thrive in a fast-paced environment, and have relevant experience in client services or non-profit settings. Responsibilities include welcoming visitors, assessing needs, and assisting survivors while working collaboratively with the Crisis Response team to ensure effective service delivery.

The position also involves maintaining a welcoming environment, scheduling appointments, and managing administrative tasks. Candidates must have fluency in a second language as well as prior experience in domestic violence support services.

Qualifications

• Two years of front desk or client services experience in a domestic violence or other social service agency.
• Completion of 40-hour domestic violence training.

Responsibilities

• Welcome survivors and other visitors to SAVE’s Empowerment Center.
• Assess immediate needs of walk-in survivors and assist them to connect with the appropriate staff.
• Provide emergency food, clothing and other necessities.
• Work closely with the Crisis Response team to ensure effective delivery of crisis services.

Skills

Client communication

Empathy

Organizational skills

Crisis intervention

Education

40-hour domestic violence training

Two years of front desk or client services experience

Job description

SAVE is looking for a Client Support Advocate to be the first contact at their Empowerment Center in Fremont, California. The ideal candidate should demonstrate empathy and compassion, thrive in a fast-paced environment, and have relevant experience in client services or non-profit settings. Responsibilities include welcoming visitors, assessing needs, and assisting survivors while working collaboratively with the Crisis Response team to ensure effective service delivery.

The position also involves maintaining a welcoming environment, scheduling appointments, and managing administrative tasks. Candidates must have fluency in a second language as well as prior experience in domestic violence support services.