Front Desk & Client Experience Specialist - In-Office

H&R Block, Inc.; Midlothian (TX); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the first friendly face clients meet in person. You will manage scheduling, assist with daily office operations, and work with tax pros to ensure a smooth client experience.

The role emphasizes hospitality, confidentiality, and multitasking, with evening and weekend shifts during tax season. Training is provided, and this position offers a pathway into tax preparation or office leadership.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and staff to support daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Interpersonal skills

Communication

Multitasking

Organization

Computer literacy

Evenings/weekends

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the first friendly face clients meet in person. You will manage scheduling, assist with daily office operations, and work with tax pros to ensure a smooth client experience.

The role emphasizes hospitality, confidentiality, and multitasking, with evening and weekend shifts during tax season. Training is provided, and this position offers a pathway into tax preparation or office leadership.