Front Desk & Client Experience Specialist

Knrlegal; Cleveland (OH); On-site; USD 30,000 - 38,000; Full time

Job summary

KNRlegal is seeking a professional Receptionist to greet clients and visitors, answer calls, and provide timely information. The role involves supporting administrative duties and reporting to the Office Manager.

The position is in-office, full-time, Monday through Friday, 40 hours per week, with overtime as needed. Strong English communication, organization, and MS Office proficiency are essential for success.

Qualifications

• Minimum High School Diploma or GED.
• Must type 45 wpm accurately.
• No Supervisory responsibilities.
• Full-time in office position; Mon-Fri, 40 hours per week; some overtime as necessary.

Responsibilities

• Greet clients and visitors in person or by phone.
• Alert firm personnel of visitor arrivals and route calls.
• Screen inquiries and direct calls to appropriate legal team on a multi-line phone system.
• Maintain reception area and assist with mailings, scheduling, and clerical tasks.
• Conduct client satisfaction activities and supportive administrative duties.

Skills

Reception

Office Admin

MS Office

Communication

Time Management

Customer Service

Education

High School Diploma or GED

Job description

KNRlegal is seeking a professional Receptionist to greet clients and visitors, answer calls, and provide timely information. The role involves supporting administrative duties and reporting to the Office Manager.

The position is in-office, full-time, Monday through Friday, 40 hours per week, with overtime as needed. Strong English communication, organization, and MS Office proficiency are essential for success.