Front Desk & Client Experience Coordinator

Dorsey & Whitney LLP; Palo Alto (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

comprehensive medical insurance

dental insurance

vision insurance

Job summary

Dorsey & Whitney LLP in Palo Alto, CA seeks a Client Services Coordinator to greet clients and visitors, answer phones, and provide concierge services in a fast-paced legal environment. You will manage conference rooms, assist with events, and support records management while upholding confidentiality and professionalism.

The role requires at least 1 year of administrative experience, accurate typing, and strong communication. This is an on-site position with standard business hours.

Qualifications

• High School diploma or G.E.D. is required.
• At least 1 year of administrative support or related experience.
• Accurate typing skills.
• Good oral and written communication.
• Ability to work with all levels of personnel.
• Attention to detail and accuracy.
• Strong organizational skills.
• Strong customer/client service focus and skills.
• Ability to meet deadlines and maintain confidentiality.

Responsibilities

• Answer phones and direct incoming callers; greet clients and visitors; provide concierge services to clients and Firm members.
• Promote and maintain the Firm's goodwill through professional conduct and confidentiality.
• Keep workspace clean and secure; protect sensitive materials.
• Coordinate and reserve conference rooms and manage calendars.
• Maintain updated Wi‑Fi passwords and information in conference rooms and offices.
• Keep supervisor informed of activities and issues.
• Schedule visiting attorney offices and conference rooms; provide admin support and resources (equipment, catering).
• Send welcome emails to visiting attorneys.
• Prepare conference rooms for meetings, arrange lunches, and greet clients; tidy after meetings.

Skills

Administrative support

Typing

Customer service

Communication

Confidentiality

Teamwork

Education

High School diploma or G.E.D.

Tools

Microsoft Office

Job description

Dorsey & Whitney LLP in Palo Alto, CA seeks a Client Services Coordinator to greet clients and visitors, answer phones, and provide concierge services in a fast-paced legal environment. You will manage conference rooms, assist with events, and support records management while upholding confidentiality and professionalism.

The role requires at least 1 year of administrative experience, accurate typing, and strong communication. This is an on-site position with standard business hours.