Front Desk & Client Care Administrator

Freedom House Recovery Center Inc; Warrenton (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Freedom House Recovery Center, Inc. is seeking a front desk intake specialist who will greet clients, triage via phone and in person, and support administrative tasks for the care team.

You will screen potential clients using CDC guidelines for COVID-19, gather essential information, and coordinate with medical staff to ensure proper care. The position requires handling multi-line phone systems, scheduling, and processing intake packets.

Qualifications

• Experience handling incoming calls and triage for new clients.
• Ability to manage intake paperwork and schedules.
• Familiarity with insurance screening and billing basics.

Responsibilities

• Provide front-desk coverage, direct calls, and take messages.
• Screen potential clients by phone and in person.
• Conduct phone triages gathering demographic, insurance, medical history.
• Coordinate with team leads to ensure appropriate level of care.
• Update staff schedules and post monthly calendars.
• Verify insurance at check-in and route to enrollment staff.
• Assemble intake paperwork packets.

Skills

Phone triage

Front desk duties

Schedule coordination

Insurance verification

Communication

Tools

Multi-line phone system

Copier/ scanner

Job description

Freedom House Recovery Center, Inc. is seeking a front desk intake specialist who will greet clients, triage via phone and in person, and support administrative tasks for the care team.

You will screen potential clients using CDC guidelines for COVID-19, gather essential information, and coordinate with medical staff to ensure proper care. The position requires handling multi-line phone systems, scheduling, and processing intake packets.