Front Desk & Intake Assistant - Addiction Treatment

Crossroads Treatment Centers; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401K

CE Allowance

Life Insurance

Short/Long-Term Disability

Parental Leave

Mental Health Day

Calm subscription

Job summary

Crossroads Treatment Centers in Philadelphia seeks a Front Office Assistant to deliver exceptional patient service at the front desk and support daily clinic operations. The role covers intake assistance, payment processing, and coordination with clinical staff across South Philadelphia and West Philadelphia locations.

The ideal candidate brings solid customer service experience in healthcare or office administration, with flexibility to cover schedules and travel between clinics.

Qualifications

• High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Healthcare, addiction medicine, or office administration experience preferred.
• Lived addiction experience is a plus.

Responsibilities

• Check in patients, receive payments and assist in daily operations.
• Provide friendly, professional attitude toward patients and offer a 'white glove' experience.
• Guide new patients through intake to ensure a smooth start.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical/clinical staff to coordinate intakes.
• Oversee patient accounts and financial responsibilities.

Skills

Customer service

Office administration

Healthcare

Lived addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers in Philadelphia seeks a Front Office Assistant to deliver exceptional patient service at the front desk and support daily clinic operations. The role covers intake assistance, payment processing, and coordination with clinical staff across South Philadelphia and West Philadelphia locations.

The ideal candidate brings solid customer service experience in healthcare or office administration, with flexibility to cover schedules and travel between clinics.