Front Desk Receptionist

Freedom House Recovery Center; Warrenton (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Freedom House Recovery Center is seeking an administrative assistant to manage main phone lines, route calls, and take clear messages. The role includes screening potential clients for COVID-19, conducting triage, and coordinating with medical staff to ensure appropriate care.

The position also handles scheduling, time-off requests, and staff coverage, while maintaining copier totals and bed availability communication daily. Insurance verification at check-in is required.

Responsibilities

• Provides coverage of main phones, directing calls to programs and individuals, and taking clear messages.
• Screens potential clients via telephone and in person for COVID-19 using CDC guidelines.
• Conducts phone triages gathering demographic information, insurance status, medical history, medications, substance usage and other pertinent information for admission.
• Coordinates with Team Lead / Medical staff to ensure proper level of care for potential clients.
• Receives staff requests for time off and coordinates replacement personnel for coverage.
• Updates staff schedule, creates and posts monthly schedule.
• Maintains copier/meter readings and submits monthly totals.
• Emails available bed totals daily to approval distribution list.
• Verifies insurance eligibility at check-in and forwards information to enrollment staff for new financial information

Job description

Responsibilities

• Provides coverage of main phones, directing calls to programs and individuals, and taking clear messages. Demonstrates ability to screen internal operator assisted calls and refer them to the appropriate person/division.


• Screen potential clients via telephone and in person for COVID-19 using CDC guidelines.


• Conduct phone triages by gathering demographic information, insurance status, medical history, medications, substance usage and any other pertinent information on potential clients for admission.


• Coordinate with Team Lead / Medical staff to ensure proper level of care for potential clients


• Receive all staff request for 'time off' and submit to Manager. Help coordinate replacement personnel for staff coverage once time off is approved.


• Update staff schedule as needed, create and post monthly schedule.


• Maintain copier/meter/reading totals and submit monthly computerized totals.


• Email available bed totals daily to approve distribution list


• Verify insurance eligibility at check in, copy new coverage information, and send individual to enrollment staff for new financial information