Front Desk Receptionist

Freedom House Recovery Center Inc; Warrenton (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Freedom House Recovery Center, Inc. is seeking a front desk intake specialist who will greet clients, triage via phone and in person, and support administrative tasks for the care team.

You will screen potential clients using CDC guidelines for COVID-19, gather essential information, and coordinate with medical staff to ensure proper care. The position requires handling multi-line phone systems, scheduling, and processing intake packets.

Qualifications

• Experience handling incoming calls and triage for new clients.
• Ability to manage intake paperwork and schedules.
• Familiarity with insurance screening and billing basics.

Responsibilities

• Provide front-desk coverage, direct calls, and take messages.
• Screen potential clients by phone and in person.
• Conduct phone triages gathering demographic, insurance, medical history.
• Coordinate with team leads to ensure appropriate level of care.
• Update staff schedules and post monthly calendars.
• Verify insurance at check-in and route to enrollment staff.
• Assemble intake paperwork packets.

Skills

Phone triage

Front desk duties

Schedule coordination

Insurance verification

Communication

Tools

Multi-line phone system

Copier/ scanner

Job description

EOE Statement Freedom House Recovery Center is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

This position serves as a first point of contact for clients before and after their appointment. Greeting and welcoming clients with a positive first impression of the agency is utmost important in dealing with the client population. Responsible for interacting with clients while managing administrative tasks for the team is essential. Job tasks include but are not limited to triaging walk-in clients and phone triage with potential clients, answering multi-line phone system, familiarity with telehealth and telepsych services. Responsibilities include but are not limited to:

• Provides coverage of main phones, directing calls to programs and individuals, and taking clear messages. Demonstrates ability to screen internal operator assisted calls and refer them to the appropriate person/division.
• Screen potential clients via telephone and in person for COVID-19 using CDC guidelines.
• Conduct phone triages by gathering demographic information, insurance status, medical history, medications, substance usage and any other pertinent information on potential clients for admission.
• Coordinate with Team Lead / Medical staff to ensure proper level of care for potential clients
• Receive all staff request for 'time off' and submit to Manager. Help coordinate replacement personnel for staff coverage once time off is approved.
• Update staff schedule as needed, create and post monthly schedule.
• Maintain copier/meter/reading totals and submit monthly computerized totals.
• Email available bed totals daily to approve distribution list
• Verify insurance eligibility at check in, copy new coverage information, and send individual to enrollment staff for new financial information
• Assemble intake paperwork packets.

Full-Time/Part-Time Full-Time

Location Lake Area

About the Organization Freedom House Recovery Center, Inc., is a comprehensive behavioral health provider trusted to serve Chapel Hill and the surrounding communities for over 45 years. We offer a full range of services to adults, children and families managing behavioral health symptoms and/or substance use disorders including: inpatient psychiatric stabilization and medically assisted detoxification; outpatient evaluations, therapy and medication management, medication assisted treatment for substance use disorders and adult residential services.

This position is currently accepting applications.