Front Desk Clerk/Sheraton Minneapolis West

One Ocean Resort & Spa; Minnetonka, Northern (MN, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Sheraton Minneapolis West in Minnetonka is seeking a Front Desk Clerk. You will warmly greet guests, check them in and out, assist with pre-registration, and help block reservations as needed. You should know how to post charges, manage cash, and be familiar with the front desk system.

You will review reservations with special requests and handle same-day bookings, cancellations, and relocations. This full-time role offers an hourly rate of $17–$19 and a team-oriented environment focused on

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team to provide great guest experiences.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out of the hotel; assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently, knowing how and where to record transactions.
• Maintain working knowledge of the Front Office system and handle daily transactions and less common tasks.

Skills

Work ethic

Initiative

Flexible schedule

Job description

Front Desk Clerk/Sheraton Minneapolis West

#26-2991

Location Description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Hourly rate $17 - $19

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service

Opt-Out Request Honored

Required

Always Active

Functional

Functional

Analytics

Analytics

Advertising

Advertising