Night Auditor

Kolter Hospitality, LLC.; Sarasota (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Kolter Hospitality, LLC. is seeking a Front Desk Agent in Sarasota, FL to deliver exceptional guest services at the lobby desk.

You will check guests in and out, issue keys, and resolve inquiries while maintaining the brand standards and a welcoming atmosphere. Qualified candidates should have customer service or hospitality experience, willingness to work weekends, and the ability to operate a computer and reservation system.

Qualifications

• No formal education required.
• Experience in customer service or hospitality preferred.
• Weekend availability may be required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and manage guest accounts.
• Coordinate guest requests and inform on services and amenities.
• Follow safety procedures and respond to emergencies and alarms.
• Upsell services and process bills, invoices, and adjustments.
• Report repairs and maintenance needs as they arise.

Skills

Customer service

Hospitality

Cash handling

Tools

Reservation system

Job description

## Description**Overview:** A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.-**Performance Expectations:**1. Assist guests with check in and check out processes.2. Coordinate all guest requests.3. Inform guests of hotel services, features and room amenities.4. Welcome the guest by name whenever possible.5. Follow the hotel's rate structures, discounts and sell/upsell strategies.6. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.7. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.8. Cancel room reservations according to policy.9. Report any items in need of repair.10. Follow all safety procedures while working.**Behavioral Expectations:*** Be effective and innovative in handling and solving problems in the workplace.* Remain positive and helpful while working in a fast-paced environment.* Committed to the success and growth of the company.* Act honorably, even when no one is watching.* Eagerness to grow and/or develop within the company* Passionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-Verify## Qualifications**General Requirements:**Able to work weekendsReport to work on time and in proper uniform.Knowledge and/or ability to operate a computer and reservation system.Experience: None. Customer Service or Hospitality experience a plus.Education: None**Physical Requirements:**Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pulling**Kolter Hospitality is proud to be an Equal Employment Opportunity.***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.*