Front Desk Agent

Hyatt; Saint Petersburg (FL); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Kolter Hospitality is seeking a Gallery Host for Hyatt Place properties in Saint Petersburg, FL. The role emphasizes friendly check-in/out, guest relations, and meeting room setup with beverage/service support as needed.

Responsibilities include welcoming guests by name, driving guest satisfaction, handling cashiering tasks, and ensuring safety procedures are followed. Flexibility to work weekends/holidays is expected in a fast-paced hospitality environment.

Qualifications

• Experience in customer service within hospitality is a plus.
• Ability to handle guest requests with courtesy and efficiency.
• Familiarity with guest check-in/check-out processes and room amenities.

Responsibilities

• Assist guests with check-in and check-out.
• Coordinate guest requests and information on hotel services.
• Welcome guests by name when possible and provide personalized service.
• Set up, stock, and break down meeting spaces and events, including food preparation as needed.
• Perform cashiering tasks such as billing, posting charges, and adjustments.
• Follow safety procedures and hotel policies, including fire and security protocols.
• Report maintenance needs and damages; ensure rooms and public spaces are clean and presentable.

Skills

Customer service

Hospitality experience

Guest relations

Upselling

Cashiering

Tools

POS system

Job description

Overview: A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.Performance Expectations:Assist guests with check-in and check-out processes.Coordinate all guest requests.Inform guests of hotel services, features and room amenities.Welcome the guest by name whenever possible.Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.Set up and break down meeting space.Prepare food for meetings/events.Follow the hotel’s rate structures, discounts and sell/upsell strategies.Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.Cancel room reservations according to policy.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the companyPassionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-VerifyGeneral Requirements:Able to work most weekends and holidays.Report to work on time and in proper uniform.Experience: None. Customer service experience in Hospitality a plus.Education: NonePhysical Requirements:Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pullingKolter Hospitality is proud to be an Equal Opportunity Employer.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.