Front Desk Care Coordinator — Growth & Impact

Convalarium Care Center; Dublin (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401k

Early Pay

Discount program

PTO & holidays

Referral bonus

Mentorship

Upskilling

Education loan repayment

Job summary

Convalarium Care Center in Dublin, OH is seeking a highly organized Receptionist to be the welcoming first point of contact for families, residents, and visitors, delivering courteous service and efficient administrative support.

You will answer phones, route inquiries, schedule appointments, manage messages, and assist the administrative staff, while maintaining supplies and promoting a respectful, patient-centered atmosphere.

Qualifications

• Must have a high school diploma or equivalent.
• Must be able to understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion.
• Must be knowledgeable of supply practices, procedures, and guidelines.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must be able to follow written and oral instructions.

Responsibilities

• Answer telephones, determine the nature of the call, and direct callers to appropriate personnel or departments
• Receive and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable
• Provide administrative assistance to the administrative staff, including scheduling appointments, preparing correspondence, and maintaining office supplies
• Maintain an adequate liaison with families and residents, ensuring that they receive prompt and courteous attention
• Monitor presence and location of sales representatives in the facility
• Coordinate staff meetings and maintain minutes of such meetings, as directed
• Assist in scheduling department working hours, personnel, work assignments, etc., as necessary
• Participate in workshops, seminars, and training programs to stay up-to-date on the latest developments in long-term care

Skills

Customer service

Administrative support

Communication

Decision making

English proficiency

Education

High school diploma or equivalent

Job description

Convalarium Care Center in Dublin, OH is seeking a highly organized Receptionist to be the welcoming first point of contact for families, residents, and visitors, delivering courteous service and efficient administrative support.

You will answer phones, route inquiries, schedule appointments, manage messages, and assist the administrative staff, while maintaining supplies and promoting a respectful, patient-centered atmosphere.