FRONT DESK ATTENDANT

Crescent Hotels & Resorts; Williamsburg (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Colonial Williamsburg Foundation in Williamsburg, VA seeks a Front Desk Attendant to assist guests with registration, cashiering and information, upholding top hospitality standards.

This full-time role requires front desk experience, cash handling ability, and strong communication and organizational skills. Must be adaptable to day, night, weekend and holiday shifts and eager to provide excellent guest service.

Qualifications

• Some front desk or guest relations experience preferred.
• High school diploma or GED.
• Full time position.
• Ability to handle cash handling duties.
• Flexibility to include availability on short notice.
• Excellent public contact and organizational skills.
• Effective oral and written communication skills.
• Ability to handle guests' complaints.
• Work well under pressure.
• Stand for long periods of time.
• Act and react quickly in a professional manner.
• Handle paperwork efficiently.

Responsibilities

• The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and information. Maintains a high standard of service and hospitality at all times. Trains new employees.
• Maintains a high standard of service and hospitality at all times.
• Trains new employees.
• Performs other duties as required.

Skills

Front desk experience

Guest relations

Cash handling

Communication skills

Public contact

Organizational skills

Written communication

Pressure handling

Paperwork

Education

High school diploma or GED

Job description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Compensation

Compensation: $20.17 per hour

Description

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

Must be available to work all shifts including days, nights, weekends, and holidays

Essential Functions

The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and information. Maintains a high standard of service and hospitality at all times. Trains new employees.

• Maintains a high standard of service and hospitality at all times.
• Trains new employees.
• Performs other duties as required.

Qualifications

• Some front desk or guest relations experience preferred
• High school diploma or G.E.D.
• Full time position
• Ability to handle cash handling duties
• Flexibility to include availability on short notice
• Excellent public contact and organizational skills
• Effective oral and written communication skills
• Ability to
  • Handle guests' complaints
  • Work well under pressure
  • Stand for long periods of time
  • Act and react quickly in a professional manner
  • Handle paperwork efficiently

Physical Requirements Include, But Are Not Limited To

• Performing heavy cleaning
• High and low dusting
• Transporting objects weighing up to 60 pounds
• A great amount of walking in all types of weather
• Lifting, standing and bending up to 8+ hours daily

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.