Front Desk & Guest Services Specialist – Historic Museum

Crescent Hotels & Resorts; Williamsburg (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Colonial Williamsburg Foundation in Williamsburg, VA seeks a Front Desk Attendant to assist guests with registration, cashiering and information, upholding top hospitality standards.

This full-time role requires front desk experience, cash handling ability, and strong communication and organizational skills. Must be adaptable to day, night, weekend and holiday shifts and eager to provide excellent guest service.

Qualifications

• Some front desk or guest relations experience preferred.
• High school diploma or GED.
• Full time position.
• Ability to handle cash handling duties.
• Flexibility to include availability on short notice.
• Excellent public contact and organizational skills.
• Effective oral and written communication skills.
• Ability to handle guests' complaints.
• Work well under pressure.
• Stand for long periods of time.
• Act and react quickly in a professional manner.
• Handle paperwork efficiently.

Responsibilities

• The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and information. Maintains a high standard of service and hospitality at all times. Trains new employees.
• Maintains a high standard of service and hospitality at all times.
• Trains new employees.
• Performs other duties as required.

Skills

Front desk experience

Guest relations

Cash handling

Communication skills

Public contact

Organizational skills

Written communication

Pressure handling

Paperwork

Education

High school diploma or GED

Job description

Colonial Williamsburg Foundation in Williamsburg, VA seeks a Front Desk Attendant to assist guests with registration, cashiering and information, upholding top hospitality standards.

This full-time role requires front desk experience, cash handling ability, and strong communication and organizational skills. Must be adaptable to day, night, weekend and holiday shifts and eager to provide excellent guest service.