Front Desk Attendant - Williamsburg Woodlands

Colonial Williamsburg Foundation; Williamsburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Colonial Williamsburg Foundation is seeking a Front Desk Associate in Williamsburg, Virginia. This full-time position involves assisting guests in a professional manner, maintaining high service standards, and training new employees.

Qualifications include a high school diploma or G.E.D., public contact and organizational skills, and some front desk experience is preferred. Flexibility for all shifts, including weekends and holidays, is required.

Qualifications

• Some front desk or guest relations experience preferred.
• Ability to handle cash handling duties.
• Excellent public contact and organizational skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high standard of service at all times.
• Train new employees.

Skills

Front desk experience

Public contact skills

Organizational skills

Communication skills

Flexibility

Cash handling

Education

High school diploma or G.E.D.

Job description

Founded in 1926, the Colonial Williamsburg Foundation is a private, not‑for‑profit educational, historic, and cultural institution that owns and operates one of the largest and best‑known museum complexes in the world. The mission is to help future generations learn from the past through the preservation and restoration of 18th‑century Williamsburg, Virginia’s colonial capital. The Foundation also oversees the DeWitt Wallace Decorative Arts Museum, the Abby Aldrich Rockefeller Folk Art Museum, and the John D. Rockefeller Jr. Library, and provides a variety of lodging and dining experiences for visitors.

Must be available to work all shifts, including days, nights, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously and professionally in all front office related functions, including registration, cashiering and information.
• Maintain a high standard of service and hospitality at all times.
• Train new employees.
• Perform other duties as required.

Qualifications

• Some front desk or guest relations experience preferred.
• High school diploma or G.E.D.
• Full time position.
• Ability to handle cash handling duties.
• Flexibility to include availability on short notice.
• Excellent public contact and organizational skills.
• Effective oral and written communication skills.
• Ability to:
  • Handle guests’ complaints.
  • Work well under pressure.
  • Stand for long periods of time.
  • Act and react quickly in a professional manner.
  • Handle paperwork efficiently.

Physical Requirements

• Performing heavy cleaning.
• High and low dusting.
• Transporting objects weighing up to 60 pounds.
• A great amount of walking in all types of weather.
• Lifting, standing and bending up to 8+ hours daily.