Front Desk Attendant - Williamsburg Lodge

Colonial Williamsburg Foundation; Williamsburg (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

Colonial Williamsburg Foundation is seeking a Front Desk Attendant to assist guests with registration, cashiering, and information at our historic site. This full-time position requires flexibility and the ability to work all shifts, including weekends and holidays.

The successful candidate will maintain high standards of hospitality, train new employees, and handle guest complaints with professionalism. Effective communication and organizational skills are essential.

Join our team in welcoming over 5 million visitors annually!

Qualifications

• Must be available to work all shifts including days, nights, weekends, and holidays.
• Some front desk or guest relations experience preferred.
• Ability to handle cash handling duties.
• Excellent public contact and organizational skills.
• Effective oral and written communication skills.

Responsibilities

• Assist guests efficiently and courteously in front office functions.
• Train new employees.
• Maintain high standards of service and hospitality.

Skills

Public contact skills

Organizational skills

Communication skills

Cash handling

Flexibility

Education

High school diploma or G.E.D.

Job description

Overview

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse people who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is a 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on-site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week. Upon completion of the probationary period, you could become benefit eligible.

Essential Duties

The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and information.

• Maintains a high standard of service and hospitality at all times.
• Trains new employees.
• Performs other duties as required.

Requirements

• Must be available to work all shifts including days, nights, weekends, and holidays
• Some front desk or guest relations experience preferred
• High school diploma or G.E.D.
• Full time position
• Ability to handle cash handling duties
• Flexibility to include availability on short notice
• Excellent public contact and organizational skills
• Effective oral and written communication skills
• Demonstrate the ability to:
• Handle guest complaints with professionalism and tact.
• Work effectively under pressure
• Stand for extended periods
• Respond quickly and professionally to situations
• Manage paperwork efficiently

Expectations

• Maintain an upbeat attitude and a positive, enthusiastic mindset.
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
• Always treat everyone with respect and work cooperatively with all colleagues and management.
• Report to work as scheduled and on time
• Adhere to established uniform and appearance policies.
• Perform assigned tasks accurately and on time.