Front Desk & Guest Relations Lead - Historic Museum

The Crescent Hotels Group; Williamsburg (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Colonial Williamsburg Foundation is seeking a Front Desk Attendant to support guest services at the Historic Area in Williamsburg, VA. The role involves registration, cashiering and information duties, ensuring a high level of hospitality and accurate cash handling.

The position requires availability across all shifts, including days, nights, weekends, and holidays, with responsibilities extending to training new staff and performing additional duties as needed.

Qualifications

• Some front desk or guest relations experience preferred.
• High school diploma or G.E.D.
• Full time position
• Ability to handle cash handling duties
• Flexibility to include availability on short notice
• Excellent public contact and organizational skills
• Effective oral and written communication skills
• Ability to Handle guests' complaints
• Work well under pressure
• Stand for long periods of time
• Act and react quickly in a professional manner
• Handle paperwork efficiently

Responsibilities

• Assists guests at the front desk with registration, cashiering and information.
• Maintains a high standard of service and hospitality at all times.
• Trains new employees.
• Performs other duties as required.

Skills

Front desk experience

Cash handling

Public contact

Oral and written communication

Work under pressure

Stand for long periods

Attention to detail

Education

High school diploma or GED

Job description

Colonial Williamsburg Foundation is seeking a Front Desk Attendant to support guest services at the Historic Area in Williamsburg, VA. The role involves registration, cashiering and information duties, ensuring a high level of hospitality and accurate cash handling.

The position requires availability across all shifts, including days, nights, weekends, and holidays, with responsibilities extending to training new staff and performing additional duties as needed.