Front Desk Attendant

FirstService Residential; Miami (FL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Comprehensive medical plans

Dental and vision coverage

401(k) with company match

Paid time off

Paid holidays

Job summary

A property management company is seeking a Front Desk Attendant in Miami, Florida. The role involves greeting residents and guests, monitoring security systems, and providing excellent customer service. Candidates should have a high school diploma, preferably with business or hospitality courses, and strong communication and multitasking skills. As a full-time entry-level position, this role includes benefits such as medical plans and paid time off.

Qualifications

• 2-3 years of business experience preferred.
• Computer literacy, including command of information system hardware/software.
• Effective written and verbal communication skills.

Responsibilities

• Demonstrate excellent customer service and communication skills.
• Monitor the Emergency Response System.
• Greet and direct residents, guests, and invitees.
• Resolve and follow up on all complaints/issues.
• Maintain a safe and secure environment throughout the property.

Skills

Customer service skills

Communication skills

Time management skills

Detail-oriented

Ability to multitask

Multiple language fluency

Education

High school diploma or equivalency preferred

College-level courses in business or hospitality preferred

Job description

Join to apply for the Front Desk Attendant role at FirstService Residential.

Base pay range: $16.00/hr - $16.00/hr.

Job Overview

As a Front Desk Associate, you’ll work independently without direct supervision. You are expected to possess strong communication, telephone, and customer service skills, be detail‑oriented, and able to multitask. Your day will involve meeting and greeting residents, checking guests and service providers in and out, understanding and reacting to emergency response and access control procedures, monitoring electronic security control systems, and accurately maintaining daily logs, records, and forms.

Your Responsibilities

• Demonstrate excellent customer service, communication, and time management skills.
• Monitor the Emergency Response System.
• Greet and direct residents, guests, and invitees.
• Operate the Electronic Security Control Systems.
• Respond to emergency situations in a timely and efficient manner.
• Control access to the building.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints/issues.
• Maintain a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on‑site property manager.
• Follow safety procedures and maintain a safe work environment.
• Perform other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College‑level courses in business or hospitality preferred.
• Two (2)–three (3) years of business experience preferred.
• Computer literacy, including command of information system hardware/software.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information verbally and in writing.
• Navigate the property/building quickly and efficiently as required to meet job functions.
• Complete all required forms.
• Perform extended hours and weekends as project requirements dictate.
• Respond to emergencies in a timely manner.

What We Offer

As a full‑time non‑exempt associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, and vision. You will also receive time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required for training and company functions.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Administrative

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or re‑assign schedules, duties, and responsibilities to this job at any time.