Front Desk Attendant

FirstService Residential; Town of Florida (NY); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid holidays

Job summary

A property management company is seeking a Front Desk Attendant to provide excellent customer service and support operations at the front desk. The selected candidate will manage guest check-ins, respond to emergencies, and maintain a secure environment. We're looking for someone detail-oriented with strong communication skills and a minimum of high school education. A flexible schedule and a comprehensive benefits package are included, making this a great opportunity for entry-level candidates.

Qualifications

• High school diploma or equivalency preferred.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills.

Responsibilities

• Demonstrate excellent customer service and communication skills.
• Greet and direct residents, guests, and invitees.
• Monitor and control electronic security control systems.

Skills

Customer service skills

Communication skills

Detail-oriented

Time management skills

Interpersonal skills

Education

High school diploma or equivalency

College level courses in business or hospitality

Tools

Information system hardware/software

Job description

Front Desk Attendant – FirstService Residential

Join to apply for the Front Desk Attendant role at FirstService Residential.

Pay Range

Base pay: $20.00/hr.

Job Overview

As a Front Desk Associate, you’ll work independently without direct supervision. You should possess strong communication, telephone, and customer service skills, be detail-oriented, and able to multitask. Your responsibilities include meeting and greeting residents, checking guests and service providers in/out, understanding and reacting to emergency response procedures, monitoring electronic security control systems, and accurately maintaining daily logs, records and forms.

Responsibilities

• Demonstrate excellent customer service, communication, and time management skills.
• Monitor the Emergency Response System.
• Greet and direct residents, guests, and invitees.
• Monitor and control electronic security control systems.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and control access to the building.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints/issues.
• Maintain a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on‑site property manager.
• Follow safety procedures and maintain a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy; command of information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by spoken and written word.
• Navigate the property/building quickly and safely as required.
• Complete all required forms.
• Work extended hours and weekends as necessary.
• Respond to emergencies promptly.

Schedule

Flexible.

Benefits

As a full‑time non‑exempt associate, you are eligible for a comprehensive benefits package that includes multiple medical plans, dental, vision, time‑ benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required for training and company events.

Compensation

$20 per hour.

Disclaimer

The information in this description indicates the general nature and level of work performed by employees in this classification. It is not a complete job description; management can assign or reassign schedules, duties, and responsibilities at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an AEDT in connection with the assessment or evaluation of candidates. The AEDT assists in objectively evaluating candidate qualifications based on job-related characteristics.

Selection Process & Reasonable Accommodations

Candidates seeking an alternative selection process or a reasonable accommodation may contact [e-mail].

Requesting AEDT Information (NYC Local Law 144)

NYC residents can request AEDT information at [e-mail]. We will respond within 30 days in accordance with Local Law 144.

Job Type and Level

Full‑time, Entry Level.