Front Desk-Administrative Assistant

FirstService Residential; Little Elm (TX); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

401(k) with company match

Job summary

A property management company in Little Elm is seeking a Front Desk-Administrative Assistant to provide administrative support to the property management team. This role requires excellent customer service, organizational skills, and proficiency in Microsoft Windows. The ideal candidate has a High School Degree and 1–2 years of customer service experience. The position offers a pay range of $21.00/hr - $22.00/hr and requires some flexibility in hours, including weekends.

Qualifications

• High School Degree or equivalency required.
• Must have a friendly personality and good customer service skills.
• One to two years of customer service experience required.

Responsibilities

• Provides administrative support to the property management team.
• Handles telephone calls courteously and accurately.
• Maintains homeowner information in a computer database.
• Assists with community events as needed.

Skills

Good basic computer skills

Customer service skills

Organizational skills

Telephone skills

Friendliness

Education

High School Degree

Associate’s Degree in Business Administration

Tools

Microsoft Windows

Job description

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Pay Range

Base pay: $21.00/hr - $22.00/hr. This range is provided by FirstService Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Description

Job Overview: This position provides a wide variety of administrative and support services to the property management team. Performs office work directly related to property management and the general business operations of the Association.

Responsibilities

• Provides administrative support to the property management team.
• Ability to work flexible hours to include weekends.
• Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner.
• Prepares welcome letter packages for mail out, preparation of community email updates, newsletters and etc.
• Maintains, updates and coordinates homeowner information in the computer database on a daily basis.
• Collects mail on a daily basis.
• Prepares move‑in packages for new move‑ins on a weekly basis. Audits move‑in reports on a monthly basis for unreported move‑ins.
• Maintains inventory of common areas keys, amenity access cards for residents and re‑order as needed following established procedures.
• Distributes amenity cards and guest passes as needed.
• Handles reservations of amenity centers. Ensures all reservations have keys to access clubhouses for their events.
• Audits and eliminates duplicates and incorrect addresses in Connect.
• Helps to maintain the data of the amenity system access controllers.
• Assists with community events as needed.
• Demonstrates FirstService Residential’s values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude.
• Follows safety procedures and maintains a safe work environment.
• Performs other job‑related duties as directed.

Skills - Qualifications

Education/Training: High School Degree or equivalency required. Associate’s Degree in Business Administration or related field would be a plus.

Experience/Knowledge: Must have a friendly personality; possess good basic computer and customer service skills. One (1) to Two (2) years of customer service experience and a strong commitment to customer service principles and practices. A self‑starter with excellent telephone skills. Good organizational skills.

Computer Literacy: Intermediate proficiency in Microsoft Windows software. Ability to prioritize work with minimum supervision.

What We Offer

As a full‑time associate, you will be eligible for a comprehensive benefits package including your choice of medical, dental, and vision plans. In addition, you will be eligible for time‑off benefits, paid holidays and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$21 - $22 per hour.

Disclaimer

This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.