Front Desk Associate — Welcoming Resident Experience

Erickson Senior Living; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Diversity & inclusion culture

Medical, dental & vision packages

PTO + volunteer hours

401k with 3% match

Onsite medical centers

Dining discount at on-site venues

Growth opportunities

Education assistance & courses

Job summary

Erickson Senior Living is seeking a Front Desk Associate in Naples, FL. You will be the first contact for residents, families, and candidates, setting a welcoming tone and guiding inquiries throughout the community.

Responsibilities include handling calls, dispatching staff for emergencies, logging incidents, and maintaining resident census and mail processes. A positive attitude and multitasking ability are essential to excel in this role.

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet and direct residents, visitors, and staff, answering questions and concerns.
• Receive emergency calls and dispatch appropriate personnel; page on-call physicians as needed calmly.
• Monitor emergency pull cords for Independent Living residents.
• Track status of residents involved in incidents (hospitalizations, etc.).
• Manage resident lists alphabetically and by apartment.
• Maintain census information, hospitalizations, deaths, and lists of residents away or returning.
• Log all resident packages and notify residents of pickups; ensure mail is dispatched daily.

Skills

Receptionist experience

Excellent verbal skills

Ability to multi-task

Job description

Erickson Senior Living is seeking a Front Desk Associate in Naples, FL. You will be the first contact for residents, families, and candidates, setting a welcoming tone and guiding inquiries throughout the community.

Responsibilities include handling calls, dispatching staff for emergencies, logging incidents, and maintaining resident census and mail processes. A positive attitude and multitasking ability are essential to excel in this role.