Front Desk Associate

Erickson Senior Living; Florida; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401k match

Meal discount

Education assistance

Growth opportunities

Job summary

Erickson Senior Living is opening Emerson Lakes in Lakewood Ranch, FL, and seeks a Front Desk Associate to welcome residents, family members, and candidates as the first point of contact, setting a warm tone for their experience.

The role supports a new community across Independent Living, Assisted Living, Skilled Nursing, and Memory Care, with patient and family interactions, emergency response coordination, and daily front-desk operations.

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet and direct residents, visitors, and staff; handle questions and concerns.
• Receive emergency calls and dispatch appropriate personnel; page on-call physicians as needed.
• Monitor emergency pull cords for Independent Living residents.
• Track status of residents involved in incidents.
• Manage resident lists alphabetically and by apartment.
• Maintain census information, hospitalizations, and returns.
• Log resident packages and notify residents for pickups; manage mail and inter-office mail.

Skills

Receptionist experience

Excellent verbal skills

Ability to multi-task

Job description

Location: Emerson Lakes by Erickson Senior Living

Join our team as a Front Desk Associate, a crucial role within our community, a dynamic, driven professional who will play a critical role in the grand opening of Emerson Lakes, one of Erickson Senior Living's most anticipated new communities in beautiful Lakewood Ranch, Florida. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.

Emerson Lakes will be a premier, state-of-the-art continuing care retirement community designed to serve more than 1,500 residents across Independent Living, Assisted Living, Skilled Nursing, and Memory Care. This gated community will feature an impressive array of amenities, including multiple restaurants, a stunning outdoor swimming pool, a cutting-edge fitness center, an onsite medical center, and much more.

Join us in shaping a thriving, engaging and high-quality living experience for the residents who will call Emerson Lakes home.

What we offer:

• Compensation: commensurate with experience starting at $16.50 per hour.
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact:

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

What you will need:

• Receptionist experience required
• Excellent verbal skills
• Ability to multi-task

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Please read:

The Florida Agency for Health Care Administration (AHCA) requires all new hires to successfully complete and pass an extensive Level 2 background screening, which covers U.S. Federal, State and City checks (submitting fingerprints), prior to the start of employment. For more information you can visit their website: https://info/flclearinghouse.com

Emerson Lakes is a beautiful 46-acre continuing care retirement community in Lakewood Ranch, near Bradenton and Sarasota, FL. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Emerson Lakes helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals. We are committed to providing you with opportunities to learn and grow!

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.