Front Desk Associate — Welcoming Gym Experience

Planet Fitness; Sarasota (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Sarasota is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly, professional service while keeping the club clean, welcoming, and organized.

You will check in members, answer questions about memberships, assist with service inquiries, promote sign-ups for memberships and services, and work with the team to maintain a positive, efficient club environment including locker rooms and restrooms.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members and handle membership-related transactions (billing, renewals).
• Maintain a tidy front desk and surrounding areas.
• Promote memberships, personal training, and other services.
• Collaborate with team to achieve club goals and maintain a safe, welcoming environment.

Skills

Customer service

Communication

Computer skills

Positive attitude

Multitasking

Flexible hours

Education

High school diploma or equivalent

Job description

Planet Fitness in Sarasota is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly, professional service while keeping the club clean, welcoming, and organized.

You will check in members, answer questions about memberships, assist with service inquiries, promote sign-ups for memberships and services, and work with the team to maintain a positive, efficient club environment including locker rooms and restrooms.