Front Desk Associate Salon/Spa - Part-Time

Mashantucket Pequot Gaming Enterprise; Mashantucket (CT); On-site; USD 21,000 - 34,000; Part time

Job summary

Mashantucket Pequot Gaming Enterprise is seeking a Part-Time Spa Guest Services Associate at our Mashantucket, CT location. You will welcome guests, schedule appointments, recommend services, and help guests plan their itinerary while processing payments for retail and services.

The ideal candidate has a High School diploma, strong communication skills, and prior guest service or hospitality experience. Flexibility to work days, evenings, weekends, and holidays is required to support a busy spa.

Qualifications

• High School diploma required.
• Guest Service experience necessary.
• A minimum of one year prior experience in hospitality, spa, or related guest service industry preferred.

Responsibilities

• Welcoming guests.
• Scheduling appointments.
• Recommending services and treatments.
• Presenting guests their itinerary.
• Assisting with schedule changes.
• Receiving payment for sales of retail and services.
• Ensuring all guest information is updated and correct.

Skills

Guest service experience

Communication skills

Flexibility

Education

High School diploma

Job description

Job Category: Salon & Spa

• Part-Time

Locations

Mashantucket, CT 06338, USA

Description

Under the direction of the Spa Director, the incumbent provides superior hands on guest service by providing informed and accurate sales and booking strategies. The position includes but is not limited to welcoming guests, scheduling appointments, recommending services and treatments, presenting guests their itinerary, assisting with schedule changes, receiving payment for sales of retail and services, and ensuring all guest information is updated and correct. High School diploma required. Guest Service experience necessary. A minimum of one (1) year prior experience in hospitality, spa, or related guest service industry preferred. Must possess excellent oral and written communication skills. Must be patient, friendly, compassionate and professional so as to be able to deal with people of all temperaments, especially under pressure. Must be able to prioritize and be multi-tasked. Must possess proficient computer skills with keyboard agility. Must be able to work flexible hours including days, evenings, weekends, and holidays, as business demands and without restrictions.