Job Posting Title Spa Coordinator (Part Time)

Terranea; Rancho Palos Verdes (CA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401(k) with company match

Paid time off

Sick time

Pre-tax Flexible Benefit Plan

Job summary

Terranea Resort in Rancho Palos Verdes seeks a guest-focused Spa & Salon Receptionist to greet guests, schedule appointments, confirm bookings, escort guests to lounges, handle payments, and provide treatment information. The role requires excellent customer service and strong communication in a fast-paced environment.

Responsibilities include booking via Spa Soft, answering emails, greeting guests, checking in for treatments, and maintaining the lobby and information materials.

Qualifications

• Pleasant disposition and professional appearance for spa guests.
• Strong customer service and communication skills required.
• Ability to uphold service standards in a high-volume environment.
• Capable of prioritizing and organizing work assignments.

Responsibilities

• Greet guests and schedule spa/salon appointments in Spa Soft.
• Answer emails and greet guests with attentive service.
• Check in guests for treatments and process payments efficiently.
• Maintain waiting area and stock brochures and forms.
• Direct calls/messages to spa staff and follow up on issues.
• Set up and maintain required files.

Skills

Customer service

Communication skills

Service standards

Prioritization

Interpersonal skills

Stamina

Mobility

Education

High School diploma

Job description

Overview

To provide an exceptional guest experience. Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.

Responsibilities

• Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
• Be courteous to all guests and fellow associates.
• Communicate effectively with peers, management, line and front of the house employees.
• Practice effective listening (seek to understand).
• Performs related duties as required.

Additional Duties & Responsibilities:

• Book and schedule services for Spa & Salon appointments using Spa Soft program.
• Answer emails sent to spa.
• Greet all guest coming into spa and assist their necessary needs.
• Check in guest(s) for treatments, receiving proper payment methods and efficiently doing so in high volume.
• Maintain the waiting area: keep brochures and required forms in stock.
• Provide general information: address guests' questions regarding spa services and policies.
• Answer the telephone and direct calls/messages to appropriate Spa personnel or guests. Follows up on minor customer problems -i.e.,
• Sets up and maintain required files.

Qualifications

• Pleasant disposition and professional appearance that gives a positive image to Spa guests.
• Must have strong customer service skills.
• Must have strong communication skills.
• Must have ability to implement and uphold service standards.
• Must have ability to prioritize and organize work assignments.
• Must have ability to interact with all associates and resort guests.
• Must be able to effectively handle stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.

Experience, Education, & Licensure:

• High School education or equivalent.
• Must have strong customer service skills.
• Must have strong communication skills.
• Must have ability to implement and uphold service standards.
• Must have ability to prioritize and organize work assignments.
• Must have ability to interact with all associates and resort guests.
• Must be able to effectively handle stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.

Compensation

Base Pay Start Rate: $20.79/Hr. + Included in the service charge distribution

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!