Front Desk Administrator

The Spa at Litchfield Hills; Litchfield (CT); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive starting pay

Supportive, team-oriented culture

Growth within spa environment

Hands-on experience in luxury guest服务

Job summary

The Spa at Litchfield Hills is seeking a Front Desk Coordinator to join our team in a fast-paced, luxury spa setting. You will greet guests, manage reservations, and drive guest satisfaction from arrival to departure.

The role offers the chance to grow within a well-established spa and to contribute to an exceptional guest experience. Ideal candidates have 2+ years in front desk or hospitality, strong communication, and a professional demeanor.

Qualifications

• 2+ years of front desk, hospitality, spa, salon, or customer service experience preferred.
• Strong communication skills to engage diverse clientele.
• Proven ability to multitask and solve problems in a fast-paced setting.
• Detail-oriented with excellent organizational skills.
• Comfortable with computers, scheduling software, and POS systems.
• Professional presentation and interpersonal skills.

Responsibilities

• Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience.
• Manage high-volume phone and scheduling systems with accuracy and efficiency.
• Coordinate and maintain a dynamic appointment book to optimize daily operations.
• Deliver personalized service by recommending treatments and retail products.
• Process transactions and encourage pre-booking to enhance guest retention.
• Collaborate with team members to ensure smooth workflow and elevated service standards.
• Maintain a calm, organized front desk environment while multitasking effectively.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Detail-oriented

Professional demeanor

Tools

POS systems

Job description

Front Desk Coordinator (Full-Time or Part-Time)
The Spa at Litchfield Hills

The Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment.

As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.

Key Responsibilities

• Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience
• Manage high-volume phone and scheduling systems with accuracy and efficiency
• Coordinate and maintain a dynamic appointment book to optimize daily operations
• Deliver personalized service by recommending treatments and retail products
• Process transactions and encourage pre-booking to enhance guest retention
• Collaborate with team members to ensure smooth workflow and elevated service standards
• Maintain a calm, organized front desk environment while multitasking effectively

Qualifications

• 2+ year experience in front desk, hospitality, spa, salon, or customer service preferred
• Strong communication skills with the ability to engage a diverse clientele
• Proven ability to multitask and problem-solve in a fast-paced setting
• Detail-oriented with excellent organizational skills
• Comfortable with computers, scheduling software, and point-of-sale systems
• Professional presentation, demeanor, and strong interpersonal skills
• Open to feedback and committed to continuous improvement
• Availability for evenings and at least one weekend day

What We Offer

• Competitive starting pay with opportunities for advancement
• A supportive, team-oriented culture
• Opportunity to grow within a well-established spa environment
• Hands-on experience in luxury hospitality and guest services