Front Desk Associate — Patient Care & Scheduling

Amplifon; Doylestown (Bucks County); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Continuous training

Job summary

Amplifon is seeking a passionate Front Desk Associate in Doylestown, PA. This role is vital as you'll be the first point of contact for our customers, delivering outstanding service over the phone and in-person. You’ll be responsible for managing appointments, addressing customer concerns, and maintaining records with a focus on quality.

Ideal candidates will have 4+ years in a customer support role, administrative background, and a strong command of Microsoft Office. Join Amplifon’s team to contribute to enhancing the quality of life for our customers.

Qualifications

• 4+ years of experience in a direct customer support role.
• Administrative, front office, or patient care coordinator background.
• Strong knowledge of Microsoft Office and navigating technology systems.

Responsibilities

• Manage the customer journey as the first point of contact.
• Scheduling, screening, and confirming new appointments.
• Provide customer resolution to any concerns or questions.

Skills

Customer service

Office administration

Appointment scheduling

Computer literacy

Tools

Microsoft Office

Job description

Amplifon is seeking a passionate Front Desk Associate in Doylestown, PA. This role is vital as you'll be the first point of contact for our customers, delivering outstanding service over the phone and in-person. You’ll be responsible for managing appointments, addressing customer concerns, and maintaining records with a focus on quality.

Ideal candidates will have 4+ years in a customer support role, administrative background, and a strong command of Microsoft Office. Join Amplifon’s team to contribute to enhancing the quality of life for our customers.