Healthcare Front Office Associate: Admin & Guest Experience

Amplifon; McKinney (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health & Financial benefits

Work-life Balance including PTO & paid

Well-being resources and EAP

Career Development through Ampli-Ac...

Résumé du poste

Amplifon is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. The role reports to the Area Manager and focuses on delivering a quality customer experience in a hearing-care clinic.

The position offers an hourly base pay of $18.50 with a potential $250 monthly bonus based on clinic goals, and a Monday–Friday schedule from 8:30am to 5:00pm.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsabilités

• Manage the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Coordinate, screen, and confirm appointments in-person and over the phone to support store performance.
• Drive customer appointments to achieve clinic goals with outbound calls to potential and existing customers.
• Assist with billing and invoicing, monitor inventory, and handle customer inquiries and walk-ins.
• Maintain accurate customer data and ensure privacy in compliance with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintenance of hearing aid devices.
• Partner with Hearing Care Professionals to support marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and assist in selling hearing aid accessories.

Connaissances

Administrative experience

Customer support

Appointment management

Communication

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Windows

Description du poste

Amplifon is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. The role reports to the Area Manager and focuses on delivering a quality customer experience in a hearing-care clinic.

The position offers an hourly base pay of $18.50 with a potential $250 monthly bonus based on clinic goals, and a Monday–Friday schedule from 8:30am to 5:00pm.