Front Office Specialist – Healthcare Customer Experience

Amplifon; Florida; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Health Savings Account (HSA)

Paid Time Off (PTO)

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub access

Employee Assistance Program (EAP)

Ampli-Academy training

Job summary

Amplifon Americas is seeking a Front Office Associate to join our clinic team and help manage the customer intake, support clinical operations, and drive store performance through efficient scheduling. You will interact with patients, coordinate appointments, and assist with front desk tasks in a fast-paced hearing care environment.

The role emphasizes strong communication, data privacy, and collaboration with Hearing Care Professionals to enhance patient experience and overall clinic success.

Qualifications

• High school diploma or equivalent.
• 2+ years administrative experience and 2+ years in customer support.
• Experience with appointment setting and CRM data management.

Responsibilities

• Customer journey management: set expectations, deliver quality experiences, and coordinate appointments.
• Store administration: monitor inventory, assist with billing, handle inquiries and walk-ins, maintain data privacy.
• Retail sales support: assist marketing efforts, promotions, and sale of hearing aid accessories.
• Support clinical operations and drive store performance through effective scheduling and outreach.

Skills

Administrative experience

Customer support

Appointment management

Communication

MS Office

Education

High school diploma

Tools

Microsoft Office

Windows OS

Job description

Amplifon Americas is seeking a Front Office Associate to join our clinic team and help manage the customer intake, support clinical operations, and drive store performance through efficient scheduling. You will interact with patients, coordinate appointments, and assist with front desk tasks in a fast-paced hearing care environment.

The role emphasizes strong communication, data privacy, and collaboration with Hearing Care Professionals to enhance patient experience and overall clinic success.