Front Office & Patient Experience Specialist

Amplifon; Irving (TX); In loco; USD 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & dental coverage

401(k) with company match

PTO & holidays

Wellness hub & EAP

Career development

Descrizione del lavoro

Amplifon is hiring a Front Office Associate in the Irving, TX area to manage patient intake, support clinical operations, and drive store performance through efficient scheduling. You will work closely with the Hearing Care Professional to ensure excellent patient experiences and assist with marketing initiatives.

The role requires 2+ years in administration and customer support, with strong Microsoft Office and Windows skills and a focus on data privacy and accuracy.

Competenze

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Mansioni

• Manage the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Coordinate, screen, and confirm appointments in-person and over the phone; drive customer appointments to support store performance.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional to engage in marketing efforts and promotions; assist in selling hearing aid accessories.

Conoscenze

Communication

Customer service

Administrative experience

Appointment management

Formazione

High school diploma

Strumenti

MS Office

Windows OS

Descrizione del lavoro

Amplifon is hiring a Front Office Associate in the Irving, TX area to manage patient intake, support clinical operations, and drive store performance through efficient scheduling. You will work closely with the Hearing Care Professional to ensure excellent patient experiences and assist with marketing initiatives.

The role requires 2+ years in administration and customer support, with strong Microsoft Office and Windows skills and a focus on data privacy and accuracy.