Front Desk Associate

Vacatia; Kissimmee (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Vacation Village at Parkway in Kissimmee, FL is seeking a friendly Front Desk Associate to warmly welcome guests and ensure smooth check-in and check-out. You will handle reservations, inquiries, and basic payments with accuracy.

This role requires strong communication, multitasking, and a willingness to learn new systems. Weekend and holiday availability is appreciated as we deliver memorable hospitality in a fast-paced resort environment.

Qualifications

• Guest-focused front desk experience preferred.
• Ability to handle payments and basic math.
• Willingness to learn new systems.
• Ability to work weekends/holidays.

Responsibilities

• Greet guests and provide outstanding customer service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage reservations, room assignments, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and registration audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Multitasking

Cash handling

Tech savvy

Tools

POS system

Reservations software

Job description

Now Hiring: Front Desk Associate at Vacation Village at Parkway| Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

We’re currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Location: 2975 Arabian Nights Blvd, Kissimmee, FL 34747

Pay rate: $16/hr

What You’ll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We’re Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

Work in a welcoming, team-oriented resort environment

Opportunities to grow within hospitality and resort operations

Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?