Front Desk Agent

Scottsdale Camelback Resort; Scottsdale (AZ); On-site; USD 20,000 - 28,000; Full time

Job summary

Scottsdale Camelback Resort is hiring a Front Desk Associate to warmly welcome guests and manage check-in/check-out with efficiency. You will handle reservations, payments, and daily front desk operations in a fast-paced resort setting.

We seek friendly, reliable individuals with strong communication, math, and organizational skills. Experience in hospitality is a plus, and weekend/holiday shifts are required. Apply to join our team today.

Qualifications

• Customer-focused and able to provide friendly, professional service.
• Strong communication and multitasking abilities.
• Basic math and comfortable handling payments.
• Organized and able to manage busy environments.
• Willingness to learn new systems and adapt to technology.
• Detail-oriented with confidentiality of guest information.
• Hospitality or customer service experience is a plus.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Greet guests and provide check-in/check-out service.
• Answer inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations smooth.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Math skills

Organization

Tech literacy

Attention to detail

Hospitality experience

Weekend/holiday flexibility

Job description

Description

Now Hiring: Front Desk Associate | Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

We’re currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Pay: $17.50 per hour

Shift: AM 7:00am-3:30pm, flexible to include weekends and holidays

What You'll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

Requirements

What We’re Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

• Work in a welcoming, team-oriented resort environment
• Opportunities to grow within hospitality and resort operations
• Be part of creating memorable experiences for our guests every day