Front Desk Associate Overnight

Genesis Health Clubs; Independence (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and support member retention with friendly, professional service.

The role requires strong customer service abilities, cash handling experience, and the capacity to respond effectively to emergencies. Weekend, evening, and holiday availability is expected to support club operations.

Qualifications

• Strong customer service skills and a welcoming demeanor.
• Experience handling cash and processing payments securely.
• Proficient phone communication and call routing.

Responsibilities

• Executes front desk procedures as per manual.
• Answers phones, takes messages, and transfers calls.
• Knowledgeable about club amenities; greets members by name.
• Maintains clean, organized front desk area at all times.
• Attends staff and club meetings and events.
• Establishes professional relationships with members and staff.
• Responds quickly and appropriately to emergencies.

Skills

Customer service

Cash handling

Phone etiquette

Teamwork

Emergency response

Job description

Benefits:

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

Executes procedures as outlined by front desk manual

Answer phones, take messages and transfer calls

Knowledgeable of Clubs amenities and surroundings

Communicates kindly and sincerely using members name

Attends all staff and club meetings and events

Establish and maintain professional relationships with members and staff

Ensures front desk is clean, maintained and organized at all times

Ability to respond quickly and appropriately to emergency situations

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs

Provide input in developing strategies to support club goals and objectives

Ability to respond to common inquiries or complaints from members

Job Requirements:

Available to work weekends and evenings and holidays

Must hold current CPR certification or obtain within 60 days of start date

Ability to work well with others

Experience in cash handling and credit cards

Customer service abilities

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds

Ability to communicate with guests and other associates, including reading, writing and speaking