Front Desk Associate

Talentify; Village/Town of Mount Kisco (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs is seeking evening and weekend front desk associates to support day-to-day operations, check-in guests, assist members, and uphold exceptional customer service at the front desk.

Responsibilities include answering phones, transferring calls, maintaining a clean and organized front desk, and building friendly, professional relationships with members and staff while following the club's front desk procedures.

Qualifications

• Available to work evenings, weekends and holidays.
• CPR certification or obtain within 60 days of start date.
• Strong customer service abilities.

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of clubs amenities and surroundings
• Communicates kindly and sincerely using member's name
• Attends all staff and club meetings and events
• Establishes and maintains professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Job description

Benefits:

• Employee discounts

Genesis is looking for evening and weekend front desk associates. This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking