Front Desk Associate

Talentify; Lawrence (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

Genesis Health Clubs in Lawrence, KS is seeking a Front Desk Associate to handle day-to-day front desk operations, guest check-ins, member retention, and delivering quality customer service. You will answer phones, transfer calls, maintain a clean front desk, and build professional relationships with members and staff.

Weekend/evening/holiday availability and CPR certification within 60 days are required to ensure safety.

Qualifications

• Front desk operations involve greeting guests and guiding them according to club policies.
• Experience in customer service and cash handling is required.
• CPR certification within 60 days of start date is required or in progress.

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of club amenities and surroundings
• Communicates kindly using member's name
• Attends staff and club meetings and events
• Establishes professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Responds quickly and appropriately to emergency situations

Skills

Customer service

Cash handling

Communication

Teamwork

Emergency response

Job description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking