Front Desk Associate

Talentify; Goddard (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Genesis Health Clubs in Goddard, KS is hiring for a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and support member retention with excellent customer service.

Responsibilities include handling phone calls, maintaining a clean, organized front desk, applying CPR if certified, and addressing member questions while building positive relationships with staff and guests.

Qualifications

• Customer service abilities
• Experience in cash handling and credit cards
• Must hold CPR certification or obtain within 60 days
• Available to work weekends, evenings, and holidays
• Ability to communicate with guests and other associates

Responsibilities

• Processes guest check-ins and supports member retention with excellent service
• Answers phones, takes messages and transfers calls
• Maintains knowledge of club amenities and surroundings
• Engages with members by using their name and building relationships
• Attends staff and club meetings and events
• Keeps front desk professional, clean, organized and welcoming

Skills

Customer service

Cash handling

Phone etiquette

Communication

Education

CPR certification

Job description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking