Front Desk Associate

Talentify; Omaha (NE); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Training & development

Job summary

Genesis Health Clubs in Omaha is seeking a friendly Front Desk Associate to manage day-to-day front desk operations, greet guests, process check-ins, and support member retention with excellent service.

You will answer phones, maintain a clean, organized reception, and participate in staff meetings. Weekend/evening/holiday availability, cash handling experience, and a team-oriented attitude are required to succeed.

Qualifications

• Available to work weekends, evenings, and holidays.
• Experience in cash handling and processing credit cards.
• Strong customer service abilities and professional demeanor.

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Skills

Customer service

Cash handling

Credit card processing

Teamwork

Clear communication

Job description

Benefits:

• Flexible schedule
• Training & development

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking