Front Desk Associate - Mathnasium

mathnasium-careers; San Francisco (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

401(k)

Flexible schedule

Opportunity for advancement

Job summary

Mathnasium in San Francisco, CA is seeking a Front Desk Associate to be the first point of contact for families. You will create a welcoming, organized environment and handle administrative and customer service tasks that keep the center running smoothly, including scheduling and front desk operations so instructors can focus on teaching.

This part-time role offers flexible hours (15–25 per week) with compensation between $18 and $24 per hour, depending on experience and location, plus benefits

Qualifications

• Friendly, approachable personality with excellent communication skills.
• Strong organizational abilities and attention to detail.
• Comfortable handling multiple tasks in a fast-paced environment.
• Experience in customer service, front desk, or office administration preferred.
• Basic math comfort a plus (not required).

Responsibilities

• Greet students and families warmly as they arrive and depart.
• Answer phone calls, emails, and text messages promptly and professionally.
• Assist with scheduling, rescheduling, and cancellations.
• Provide information about Mathnasium programs to walk-ins and inquiries.
• Manage student check-in and check-out at the front desk.
• Maintain attendance and scheduling records in Radius or similar CRM.
• Process payments and assist families with billing questions.
• Support enrollment paperwork and digital forms.
• Keep the reception area neat, organized, and welcoming.
• Assist Center Director with lead follow-ups and parent reminders.
• Organize and restock materials for instructors.
• Track supplies and alert leadership when reordering is needed.
• Support coordination of local events such as Math Nights and community fairs.

Skills

Excellent communication

Friendly approachable

Strong organizational abilities

Multi-tasking in fast-paced env

Customer service experience

Job description

Benefits:

• 401(k)
• Flexible schedule
• Opportunity for advancement

Position Overview

The Front Desk Associate serves as the first point of contact for families at Mathnasium. This role is responsible for creating a welcoming and organized environment while managing administrative and customer service tasks that keep the center running smoothly. The associate supports scheduling, communication, and front desk operations, allowing instructors and directors to focus on instruction and parent engagement.

Key Responsibilities

Customer Service & Communication

• Greet students and families warmly as they arrive and depart.
• Answer phone calls, emails, and text messages promptly and professionally.
• Assist with scheduling, rescheduling, and cancellations.
• Provide information about Mathnasium programs to walk-ins and inquiries.

Administrative Duties

• Manage student check-in and check-out at the front desk.
• Maintain accurate attendance and scheduling records in Radius (or similar CRM).
• Process payments and assist families with billing questions.
• Support completion of enrollment paperwork and digital forms.
• Keep the reception area neat, organized, and welcoming.

Operational Support

• Assist the Center Director with lead follow-ups and parent reminders.
• Organize and restock materials for instructors (binders, worksheets, manipulatives).
• Track supplies and alert leadership when reordering is needed.
• Support coordination of local events such as Math Nights and community fairs.

Skills & Qualifications

• Friendly, approachable personality with excellent communication skills.
• Strong organizational abilities and attention to detail.
• Comfortable handling multiple tasks in a fast-paced environment.
• Experience in customer service, front desk, or office administration preferred.
• Basic math comfort a plus (not required).

Schedule & Compensation

• Part-time: 15–25 hours per week, primarily during afternoons, evenings, and some weekends.
• Compensation: $18–$24/hour, depending on experience and location