Front Desk Associate - Mathnasium

Mathnasium LLC.; Fairfield (CA); Hybrid; USD 25,000 - 33,000; Part time

Benefits offered by this job

Opportunity for advancement

401(k)

Flexible schedule

Job summary

Mathnasium LLC. is seeking a part-time Front Desk Associate to greet families, manage the front desk, and handle scheduling and administrative tasks. The role supports instructors and directors by maintaining organization and clear communication with families.

The position offers a flexible schedule, opportunities for advancement, and a compensation range of $18–$24 per hour depending on experience and location.

Qualifications

• Experience in customer service or front desk roles.
• Ability to stay organized in a fast-paced environment.
• Basic math comfort is a plus but not required.

Responsibilities

• Greet students and families warmly at arrival and departure.
• Answer calls, emails, and texts promptly and professionally.
• Assist with scheduling, rescheduling, and cancellations.
• Provide information about Mathnasium programs to inquiries.
• Manage check-in and check-out at the front desk.
• Maintain attendance and scheduling records in the CRM.
• Process payments and answer billing questions.
• Help with enrollment paperwork and digital forms.
• Keep reception area neat and welcoming.
• Assist with lead follow-ups and parent reminders.
• Organize materials for instructors and restock supplies.

Skills

Customer service

Organizational skills

Multitasking

Communication

Front desk experience

Job description

Benefits:

• Opportunity for advancement
• 401(k)
• Flexible schedule

Position Overview

The Front Desk Associate serves as the first point of contact for families at Mathnasium. This role is responsible for creating a welcoming and organized environment while managing administrative and customer service tasks that keep the center running smoothly. The associate supports scheduling, communication, and front desk operations, allowing instructors and directors to focus on instruction and parent engagement.

Key Responsibilities

Customer Service & Communication

• Greet students and families warmly as they arrive and depart.
• Answer phone calls, emails, and text messages promptly and professionally.
• Assist with scheduling, rescheduling, and cancellations.
• Provide information about Mathnasium programs to walk-ins and inquiries.

Administrative Duties

• Manage student check-in and check-out at the front desk.
• Maintain accurate attendance and scheduling records in Radius (or similar CRM).
• Process payments and assist families with billing questions.
• Support completion of enrollment paperwork and digital forms.
• Keep the reception area neat, organized, and welcoming.

Operational Support

• Assist the Center Director with lead follow-ups and parent reminders.
• Organize and restock materials for instructors (binders, worksheets, manipulatives).
• Track supplies and alert leadership when reordering is needed.
• Support coordination of local events such as Math Nights and community fairs.

Skills & Qualifications

• Friendly, approachable personality with excellent communication skills.
• Strong organizational abilities and attention to detail.
• Comfortable handling multiple tasks in a fast-paced environment.
• Experience in customer service, front desk, or office administration preferred.
• Basic math comfort a plus (not required).

Schedule & Compensation

• Part-time: 15–20 hours per week, primarily during afternoons, evenings, and some weekends.
• Compensation: $18–$24/hour, depending on experience and location