Front Desk Associate - Mathnasium

mathnasium-careers; Fairfield (CA); On-site; USD 16,000 - 22,000; Part time

Benefits offered by this job

Opportunity for advancement

401(k)

Flexible schedule

Job summary

Mathnasium is seeking a Front Desk Associate at our Fairfield center to welcome families, manage administrative tasks, and support scheduling and communications. You will greet visitors, answer calls and emails, handle check-ins, process payments, and help with enrollment forms, ensuring a friendly and organized environment.

The role involves assisting with lead follow-ups, keeping materials stocked, and helping coordinate local events to engage families and the community.

Qualifications

• Excellent communication and customer service skills are required.
• Strong organizational abilities and attention to detail are essential.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet students and families as they arrive and depart.
• Answer phone, email, and text promptly and professionally.
• Assist with scheduling, rescheduling, and cancellations.
• Provide information about Mathnasium programs to walk-ins and inquiries.
• Manage check-in/check-out and attendance records.
• Process payments and assist families with billing questions.
• Support enrollment paperwork and digital forms.
• Keep the reception area neat, organized, and welcoming.
• Assist Center Director with lead follow-ups and reminders.
• Organize and restock materials for instructors and track supplies.
• Support coordination of local events such as Math Nights.

Skills

Communication skills

Organization

Multitasking

Customer service

Math comfort

Job description

Benefits:

• Opportunity for advancement
• 401(k)
• Flexible schedule

Position Overview

The Front Desk Associate serves as the first point of contact for families at Mathnasium. This role is responsible for creating a welcoming and organized environment while managing administrative and customer service tasks that keep the center running smoothly. The associate supports scheduling, communication, and front desk operations, allowing instructors and directors to focus on instruction and parent engagement.

Key Responsibilities

Customer Service & Communication

• Greet students and families warmly as they arrive and depart.
• Answer phone calls, emails, and text messages promptly and professionally.
• Assist with scheduling, rescheduling, and cancellations.
• Provide information about Mathnasium programs to walk-ins and inquiries.

Administrative Duties

• Manage student check-in and check-out at the front desk.
• Maintain accurate attendance and scheduling records in Radius (or similar CRM).
• Process payments and assist families with billing questions.
• Support completion of enrollment paperwork and digital forms.
• Keep the reception area neat, organized, and welcoming.

Operational Support

• Assist the Center Director with lead follow-ups and parent reminders.
• Organize and restock materials for instructors (binders, worksheets, manipulatives).
• Track supplies and alert leadership when reordering is needed.
• Support coordination of local events such as Math Nights and community fairs.

Skills & Qualifications

• Friendly, approachable personality with excellent communication skills.
• Strong organizational abilities and attention to detail.
• Comfortable handling multiple tasks in a fast-paced environment.
• Experience in customer service, front desk, or office administration preferred.
• Basic math comfort a plus (not required).

Schedule & Compensation

• Part-time: 15–20 hours per week, primarily during afternoons, evenings, and some weekends.
• Compensation: $18–$24/hour, depending on experience and location