Front Desk Associate - Mathnasium

Mathnasium (ID: 2414601); Fairfield (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Opportunity for advancement

401(k)

Flexible schedule

Job summary

Mathnasium in California is seeking a Front Desk Associate to greet families, manage front desk operations, and support scheduling and administrative tasks, enabling instructors to focus on instruction.

Ideal candidates have strong customer service, organization, and communication skills; part-time schedule 15–20 hours per week with afternoon/evening shifts and some weekends; compensation $18–$24/hour, dependent on experience and location.

Qualifications

• Experience in customer service, front desk, or office administration preferred.
• Able to handle multiple tasks in a fast-paced environment.
• Basic math comfort a plus (not required).

Responsibilities

• Greet students and families warmly as they arrive and depart.
• Answer phone calls, emails, and text messages promptly and professionally.
• Assist with scheduling, rescheduling, and cancellations.
• Provide information about Mathnasium programs to walk-ins and inquiries.
• Manage student check-in and check-out at the front desk.
• Maintain attendance and scheduling records in Radius (or similar CRM).
• Process payments and assist families with billing questions.
• Support completion of enrollment paperwork and digital forms.
• Keep the reception area neat, organized, and welcoming.
• Assist the Center Director with lead follow-ups and parent reminders.
• Organize and restock materials for instructors (binders, worksheets, manipulatives).
• Track supplies and alert leadership when reordering is needed.
• Support coordination of local events such as Math Nights and community fairs.

Skills

Customer service

Communication

Front desk

Administrative support

Billing support

Tools

Radius CRM

Job description

Benefits:

• Opportunity for advancement
• 401(k)
• Flexible schedule

Position Overview

The Front Desk Associate serves as the first point of contact for families at Mathnasium. This role is responsible for creating a welcoming and organized environment while managing administrative and customer service tasks that keep the center running smoothly. The associate supports scheduling, communication, and front desk operations, allowing instructors and directors to focus on instruction and parent engagement.

Key Responsibilities

Customer Service & Communication

• Greet students and families warmly as they arrive and depart.
• Answer phone calls, emails, and text messages promptly and professionally.
• Assist with scheduling, rescheduling, and cancellations.
• Provide information about Mathnasium programs to walk-ins and inquiries.

Administrative Duties

• Manage student check-in and check-out at the front desk.
• Maintain accurate attendance and scheduling records in Radius (or similar CRM).
• Process payments and assist families with billing questions.
• Support completion of enrollment paperwork and digital forms.
• Keep the reception area neat, organized, and welcoming.

Operational Support

• Assist the Center Director with lead follow-ups and parent reminders.
• Organize and restock materials for instructors (binders, worksheets, manipulatives).
• Track supplies and alert leadership when reordering is needed.
• Support coordination of local events such as Math Nights and community fairs.

Skills & Qualifications

• Friendly, approachable personality with excellent communication skills.
• Strong organizational abilities and attention to detail.
• Comfortable handling multiple tasks in a fast-paced environment.
• Experience in customer service, front desk, or office administration preferred.
• Basic math comfort a plus (not required).

Schedule & Compensation

• Part-time: 15–20 hours per week, primarily during afternoons, evenings, and some weekends.
• Compensation: $18–$24/hour, depending on experience and location