Customer Success Associate

Mathnasium (ID: 2406101); Menlo Park (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A leading educational organization is seeking a Customer Success Associate in Menlo Park, CA. This full-time role focuses on enhancing student success in math through effective customer service and operations management. Candidates should have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. The position offers competitive pay between $65K-$80K annually along with comprehensive benefits including 401(k), health insurance, and opportunities for advancement.

Qualifications

• Ability to work well with diverse groups of people.
• Prior experience in office management is a huge plus.
• Growth mentality and open to constructive feedback.

Responsibilities

• Handle enrollment calls and conduct math assessments.
• Oversee daily operations and ensure efficiency.
• Manage instructional staff and provide coaching.

Skills

Passion for helping others

Excellent communication skills

Ability to adapt quickly

Strong problem-solving abilities

Organized and detail-oriented

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Pay and Benefits:

• Pay Range: $65K-$80K per year
• Benefits: PTO, 401(k) and 401(k) matching, Health, Dental, and Vision insurance
• Advancement Opportunities: Leadership Development track with potential to move up the organization in 6-12 months
• Job Type: Full-time
• Typical Work Hours: Mon-Thu: 11am-7pm, Sat: 9am-4pm (Must be available for all hours).

About Mathnasium:

Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method™— the result of decades of hands-on instruction and development — has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.

Position Summary:

The Customer Success Associate is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business development. No advanced math knowledge required; we will provide full training.

Key Responsibilities:

• Enrollment & Customer Service:
  • Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the enrollment and onboarding processes
  • Ensure customer satisfaction (both parents and students) in areas such as student progress, attitude and engagement through all communication channels
• Administrative Leadership:
  • Oversee daily operations, ensuring efficiency, and administer assessments to identify learning gaps and create personalized learning plans
  • Manage student curriculum, update progress in the center system, and work with management on ensuring efficiency in center operation
• Training & Development:
  • Manage instructional staff, provide coaching, and help improve team performance
  • Assume the roles for Instructor and Lead Instructor duties as needed, and manage all related tasks

Qualifications (Skills & Traits for Success):

• Passion for helping others and a genuine curiosity about people (both children and adults)
• Growth mentality and open to constructive feedback
• Ability to adapt quickly to a fast-paced environment
• Excellent communication (both written and oral), interpersonal skills and teamwork
• Ability to work well with diverse groups of people
• Strong problem-solving abilities, reliability, and efficiency
• Prior experience in office management, and multi-tasking experience is a huge plus
• Organized, proactive, and detail-oriented
• Excellent time management and prioritization skill