Front Desk Associate - Flatiron

Lyragrowth; New York (NY); On-site; USD 29,000 - 30,000; Part time

Job summary

Myo West Hollywood is seeking a part-time Front Desk Associate to join our vibrant wellness team. You’ll be the first point of contact, delivering a welcoming, on-brand experience and guiding clients through Myo’s services.

The role includes scheduling, billing support, and collaboration with clinicians in a fast-paced clinic. Ideal candidates have 1+ year in customer service or hospitality, strong communication, and an authentic, team-oriented mindset.

Qualifications

• 1+ year in customer service or hospitality.
• Detail-oriented and takes pride in their environment.
• Confident communicator who can explain services clearly.
• Business-minded with understanding of booking and client flow.
• Thrive in a fast-paced, dynamic setting.
• Curious, proactive and solutions-oriented.

Responsibilities

• Deliver exceptional client service across phone, in-person, and written communication.
• Guide new clients through Myo’s services with clear messaging.
• Manage and optimize clinic schedules, bookings, and waitlists.
• Handle billing, claims, invoices, and client documentation.
• Keep the clinic clean, stocked, and running smoothly day-to-day.
• Support client follow-ups, marketing efforts, and business-driving initiatives.
• Collaborate with team members to ensure smooth shift transitions.

Skills

Customer service

Hospitality

Communication

Scheduling

Tools

Billing software

Job description

We’re looking for a stellar part-time Front Desk Associate (FDA) to join our established and high-performing team at Myo West Hollywood! As one of the first faces our clients see, you’ll play a key role in delivering an elevated, seamless experience that keeps them coming back.

We’re looking for candidates available to work:

• 2 to 3 shifts
• Must have weekend availability and some evenings
• Start date would be Sept 14th

FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. You’ll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If you’re passionate about people and love a fast-paced, wellness-driven environment, we’d love to meet you!

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

Why Work at Myo

• More than a typical front desk role — you play an important part in shaping each client’s experience and helping them feel supported from the moment they walk in.
• Grow in a company that invests in you — benefit from ongoing coaching, mentorship, and access to personal development resources that help you build skills you’ll use for life.
• Develop sales and client experience skills — learn how to educate clients, recommend services, and create a seamless experience that keeps people coming back.
• Gain hands-on experience in hospitality — deliver a high-quality, personalized experience that goes beyond expectations and sets the tone for every visit.
• Work that feels meaningful — be part of helping people move and feel better, while being valued as an individual on your team.

What You'll Do

• Deliver exceptional, on-brand client service across phone, in-person, and written communication
• Guide new clients through Myo’s services with clear, confident messaging
• Manage and optimize clinic schedules, bookings, and waitlists
• Accurately handle billing, claims, invoices, and client documentation
• Keep the clinic clean, stocked, and running smoothly day-to-day
• Support client follow-ups, marketing efforts, and business-driving initiatives
• Collaborate with team members to ensure smooth shift transitions

Who We're Looking For

• 1+ year in customer service or hospitality
• Passionate about delivering great client experiences
• Detail-oriented and takes pride in their environment
• Confident communicator who can clearly explain services and value
• Business-minded with an understanding of booking and client flow
• Thrives in a fast-paced, dynamic setting
• Curious, proactive, and solutions-oriented
• Authentic, team-oriented, and comfortable speaking up
• Prioritizes personal well-being to show up at their best

Our Hiring Process

We aim to create a thoughtful, engaging hiring experience that reflects our client experience. If selected, you’ll meet with our Operations Lead to discuss your background, strengths, and goals, while getting a feel for the clinic and team environment.

We’re excited to meet you and explore the possibilities together!

Core Values

• * Care Deeply (Empathy)
• * One Team, One Dream (Collaboration)
• * Make it Count (Focus)
• * Set the Pace (Ambition)
• * Never Stop Learning (Curiosity)

Learn more about us through our YouTube and Instagram.

20.5 - 22.5 USD