Front Desk Associate - West Hollywood

Myo; West Hollywood (CA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Staff treatment sessions

401k with company match

Cell phone allowance

Holiday closures

Sick time

Pet insurance

Job summary

Myo is seeking a part-time Front Desk Associate to join our West Hollywood clinic. You will be the first point of contact for clients, delivering a warm, energetic welcome and guiding them through Myo’s services to ensure a seamless visit.

As a Front Desk Associate, you’ll support clinicians, manage daily operations, and help create a vibrant, wellness-driven environment where clients feel valued and understood. This role emphasizes hospitality, organization, and proactive communication.

Qualifications

• 1+ year in customer service or hospitality.
• Excellent communication and interpersonal skills.
• Able to manage schedules, bookings, and client flow.

Responsibilities

• Deliver exceptional, on-brand client service across phone, in-person, and written communication.
• Guide new clients through Myo’s services with clear messaging.
• Manage and optimize clinic schedules, bookings, and waitlists.
• Accurately handle billing, invoices, and client documentation.
• Keep the clinic clean, stocked, and running smoothly day-to-day.
• Support client follow-ups, marketing efforts, and business-driving initiatives.
• Collaborate with team members to ensure smooth shift transitions.

Skills

Customer service

Hospitality

Communication

Scheduling

Job description

We’re looking for a stellar part-time Front Desk Associate (FDA) to join our established and high-performing team at Myo West Hollywood! As one of the first faces our clients see, you’ll play a key role in delivering an elevated, seamless experience that keeps them coming back.

Myo - West Hollywood (8354 Santa Monica Blvd, West Hollywood, CA 90069)

We’re looking for candidates available to work the following shifts:

• Monday - Thursday:
  • AM - 6:45am - 2:00pm
  • PM - 1:30pm - 8:15pm
• Friday:
  • AM - 6:45am - 1:00pm
  • PM - 12:30pm - 6:30pm
• Saturday & Sunday:
  • All Day: 7:45am - 4:15pm

FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. You’ll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If you’re passionate about people and love a fast-paced, wellness-driven environment, we’d love to meet you!

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

Why Work at Myo

• More than a typical front desk role — you play an important part in shaping each client’s experience and helping them feel supported from the moment they walk in.
• Grow in a company that invests in you — benefit from ongoing coaching, mentorship, and access to personal development resources that help you build skills you’ll use for life.
• Develop sales and client experience skills — learn how to educate clients, recommend services, and create a seamless experience that keeps people coming back.
• Gain hands‑on experience in hospitality — deliver a high-quality, personalized experience that goes beyond expectations and sets the tone for every visit.
• Work that feels meaningful — be part of helping people move and feel better, while being valued as an individual on your team.

What You’ll Do

• Deliver exceptional, on‑brand client service across phone, in‑person, and written communication
• Guide new clients through Myo’s services with clear, confident messaging
• Manage and optimize clinic schedules, bookings, and waitlists
• Accurately handle billing, claims, invoices, and client documentation
• Keep the clinic clean, stocked, and running smoothly day‑to‑day
• Support client follow‑ups, marketing efforts, and business‑driving initiatives
• Collaborate with team members to ensure smooth shift transitions

Who We’re Looking For

• 1+ year in customer service or hospitality
• Passionate about delivering great client experiences
• Detail‑oriented and takes pride in their environment
• Confident communicator who can clearly explain services and value
• Business‑minded with an understanding of booking and client flow
• Thrives in a fast‑paced, dynamic setting
• Curious, proactive, and solutions‑oriented
• Authentic, team‑oriented, and comfortable speaking up
• Prioritizes personal well‑being to show up at their best

Myo Benefits + Perks

• Complimentary Staff Treatment Sessions
• 401k Program with a Company Match
• Cell Phone Allowance
• Select holiday closures
• Sick time
• Pet insurance

$20.50 - $22.50 an hour

Core Values

• * Care Deeply (Empathy)
• * One Team, One Dream (Collaboration)
• * Make it Count (Focus)
• * Set the Pace (Ambition)* Never Stop Learning (Curiosity)

Learn more about us through our YouTube and Instagram.