Front Desk Associate — Elevate Guest Experience & Growth

SmartRecruiters, Inc.; Town of Mamaroneck (NY); On-site; USD 48,216,000 - 57,859,000; Full time

Benefits offered by this job

Complimentary Club membership

Competitive salary and benefits

Discounts on Personal Training, Spa, &

Job summary

Equinox is seeking energetic Front Desk Associates to join our team in the United States. This role is ideal for candidates who want to make a meaningful impact in a premium wellness environment.

You will professionally greet members and guests, answer calls, respond to inquiries, and maintain accurate member records while upholding the club’s high standards of service and hospitality.

Qualifications

• 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with other related tasks.

Skills

Customer service

Communication skills

Phone etiquette

Friendly demeanor

Team player

Education

High school diploma or GED

Tools

POS system

Microsoft Office

Job description

Equinox is seeking energetic Front Desk Associates to join our team in the United States. This role is ideal for candidates who want to make a meaningful impact in a premium wellness environment.

You will professionally greet members and guests, answer calls, respond to inquiries, and maintain accurate member records while upholding the club’s high standards of service and hospitality.