Front Desk Associate: Elevate Guest Experience

Colwen Management Inc; Portland (ME); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical Insurance with Company-Funded

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance

Paid Time Off Programs

Employee Assistance Program

401K Plan - Traditional & Roth

Hotel Discount Travel Program for Ass

Exclusive Associate Discounts -Travel

Training and Development Programs

Job summary

Cambria Hotel Portland Downtown Old Port in Portland, ME, is seeking a friendly Full Time Front Desk Associate to join our team. You will be responsible for guest registration, making reservations, and providing guests with information about the hotel and local area.

Responsibilities include checking in/out guests, handling payments, maintaining knowledge of hotel policies, and coordinating with housekeeping to ensure room readiness. A 7-day rotation including nights and holidays is required.

Qualifications

• 1 year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area, and hotel offerings
• Ensure prompt delivery of billing to guests
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Discreetly handle confidential guest information
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Property management system

Job description

Cambria Hotel Portland Downtown Old Port in Portland, ME, is seeking a friendly Full Time Front Desk Associate to join our team. You will be responsible for guest registration, making reservations, and providing guests with information about the hotel and local area.

Responsibilities include checking in/out guests, handling payments, maintaining knowledge of hotel policies, and coordinating with housekeeping to ensure room readiness. A 7-day rotation including nights and holidays is required.