Hotel Front Desk Associate: Guest-Focused

Colwen Management Inc; South Portland (ME); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

401K Plan – Employer Match

Hotel Discount Travel Program

Job summary

Colwen Management Inc. operates the Portland Sheraton at Sable Oaks in South Portland, ME. The Front Desk Associate role focuses on welcoming guests, registering arrivals, handling reservations, and sharing information about the hotel and local area.

The position emphasizes guest service, professional communication, and collaboration with housekeeping and other departments. The role includes a 7-day rotating schedule, including nights, weekends, and holidays, with comprehensive benefits.

Qualifications

• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area; ability to provide directions/maps.

Responsibilities

• Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, and checkout.
• Provide exceptional guest service.
• Efficiently manage front desk operations and ensure timely check-in/check-out.
• warmly welcome all guests with professionalism.
• Process guest check-in: confirm reservations and assign rooms.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Maintain knowledge of hotel policies, rates, offers and local events.

Skills

Exceptional interpersonal skills

Verbal communication

Written communication

Organizational skills

Guest service

Tools

Microsoft Office

Job description

Colwen Management Inc. operates the Portland Sheraton at Sable Oaks in South Portland, ME. The Front Desk Associate role focuses on welcoming guests, registering arrivals, handling reservations, and sharing information about the hotel and local area.

The position emphasizes guest service, professional communication, and collaboration with housekeeping and other departments. The role includes a 7-day rotating schedule, including nights, weekends, and holidays, with comprehensive benefits.